Will you meet the pet and client before the actual visits start?
Yes! We meet every owner and pet before any visit begins. Since our goal is to offer excellent service, the Meet & Greets are a chance to ensure that the job is a good fit for all parties involved. Once you are a client, we can often stop by in the future without another Meet & Greet unless it has been a while or there have been changes in the household.
Is there a charge for the Meet & Greet?
The Meet & Greet is free of charge. However, we do require a phone call ahead of time to discuss your needs so everyone's time is used wisely.
How should I prepare for the meet and greet?
We will send you a link to our professional pet-sitting software, please fill this information out online so we have the information by the time we meet. If you do not have access to the internet let us know, we are happy to bring a form to fill out. Your cats should ideally be present at the Meet & Greet. However if the kitties are shy or scared we prefer they stay where they feel comfortable during the first visit. Some cats are better with people who play hard to get so we like to give the scared kitties plenty of space. They usually come out eventually on their own, often by the second visit. Lastly, please have two keys made and ready, as well as the payment, we accept check or cash.
How many pets are included in the base price?
Our costs are based on two or three cats per household. This is variable as some visits have little maintenance chores but more kitties while others have less cats but more tasks to get done plus spend time with the felines. As long as we can get everything done within the allotted time, we don't charge extra for more pets.
Do you offer any other services while you are at our home?
Although we may not play with your mail, plants or lights, we are happy to tend to them for free as long as they do not take too much time away from caring for the pets. We may tack on an extra fifteen minutes particularly for summer lawn care details, in which case those would range from $5-$10 extra depending on the tasks.
Do you offer daily updates on how my pet is doing?
Yes, there are several ways in which we communicate with our ongoing clients: Vacation cat sitting clients generally receive a text or email, depending on their preference. We often send a quick text after each visit no matter how many times a day we visit, but some client prefer only one notification. We keep a more detailed check-off sheet/daily diary at the home and fill this out at every visit so clients have a good report when they return. We enjoy sending photos and videos as well.
How do I pay for the pet sitting?
We will send you an invoice through our pet-sitting software. Payment types accepted are generally check or cash. We do not normally accept online payments anymore due to very high fees, but let us know if check or cash aren't possible and we can work something out.
What is your cancellation policy?
24-hour advance notice is needed for a refund. Repeated last minute cancellations will not receive full refunds.
Do you have hours of operation?
We do cat visits all times of the day or evening. However, since everyone at Bohemian Catsody is out taking great care of the Nashville pet world, it is best for new clients to call us before 9:30 am or after 3:00 pm. Our first priority are our regular clients, but we will call you or return your email as soon as we can! Once we complete the Meet & Greet, about 95% of communication clients occurs through texting.
I've read all the info, now what do I do?
Call us! You can also fill out the contact form on this site, and we will get back to you as soon as we are available to answer any more questions or to set up the Meet & Greet.